Refund policy

Last updated: 20 September 2026

This policy applies to purchases from Reviva, the trading brand of Vinaca Pty Ltd.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days after receiving your order. To be eligible, the product must be unopened, unused and in its original condition. Proof of purchase is required.

To request a return, email revivamouthtape@gmail.com before sending anything back. If the return is accepted, we will provide return instructions. Unauthorised returns may not be accepted.

Customers are responsible for the cost of return shipping for change-of-mind returns. Approved returns must be sent to:

Reviva Returns
11A Boileau St
Keysborough VIC 3173
Australia

Opened or used products are not eligible for a change-of-mind return. This does not affect your rights where a product is faulty, damaged or otherwise fails to meet a consumer guarantee.

365-day money-back guarantee

You may try Reviva Mouth Tape for up to 365 days from delivery. If you are not satisfied for any reason, contact us at revivamouthtape@gmail.com within that period and we will refund the product purchase price to your original payment method.

Opened and used products are covered. We do not charge return fees or restocking fees, and you do not need to return an opened or used product before receiving the refund. Please provide your order number or the details used to place the order so we can locate it.

If an item is defective, damaged, incorrect or missing, you may choose a replacement or a full refund. Contact us as soon as practical so we can resolve the issue.

The 30-day ordinary-return conditions do not limit the 365-day money-back guarantee above. This guarantee is in addition to, and does not limit, rights and remedies available under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund, compensation or other remedy where required by law. Nothing in this policy excludes or limits those rights.

Refund assessment

We will notify you after a returned product is received and inspected, or after we have assessed a guarantee claim. If a refund is approved, we will confirm the refund arrangements with you. Processing time after approval can depend on the payment service used for the order.

Contact

Vinaca Pty Ltd trading as Reviva
11A Boileau St, Keysborough VIC 3173, Australia
Email: revivamouthtape@gmail.com